Toll free: 1 855 NO PANIC(1-855-667-2642)
Email: support@npcmail.net


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Single-Point-of-Contact 24/7/365 live support

NPC users have access to round-the-clock, toll-free, Single-Point-of-Contact (SPOC) customer care and technical help desk. The following customer care and technical support services are included:

• 24/7/365 support for supplied hardware, operating system, Office suite, system encryption services, encryption certificate management, backup services, anti-virus and anti-spyware suite, and best effort on serviceable third party software and device issues related to system operation
  
• Secure, permission-by-incident remote diagnostics and repair of identified issues, remote virus and spyware remediation
  
• Professionally trained and managed technical services team with multiple product and security qualifications
• 48 hour hardware and data replacement for lost, stolen, or damaged units
• Support and help desk Average Speed to Answer (ASA) – less than 30 seconds
• Call center has handled over 5 million support calls
• English, French, Spanish language support