Alerts:
Brings to your attention any problems we have detected with your notebook.
Examples:
- Your backup is more than 3 days old.
- You have unencrypted data on your notebook
- There have been a number of unsuccessful
login attempts on your notebook.
- Your computer is infected with an unremedied virus.
- Your information may be at risk.
Actions Required:
Recommends the best course of action in response to any alerts.
Examples:
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Notebook Status:
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- The condition of your notebook's security, virus protection, and file backup systems in a graphic:
Green - Good:
No problems detected with your notebook.
Yellow - Caution:
Information on your notebook, or the performance of your notebook, may be at risk. Please call our help desk at your earliest convenience for a quick tune-up.
Red - Alert:
Your information is at risk! Please call our help desk as soon as possible.
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Security Details:
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- Security Certificate Status
Your Security Certificate is a crucial component of your notebook's privacy & encryption system. We monitor to ensure it is always properly enabled
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- Failed Login Attempts
Reports the number of times we detected an incorrect username or failed login attempt on your notebook.
NOTE: NPC monitors many aspects of your notebook's security measures, and we have numerous preventative security triggers in place. However we do not openly report on most of them to ensure maximum security for our NPC professionals.
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- Countermeasures / Security Action(s) Taken
In the event of a security breach or attempted security breach this field will report the action(s) we have taken or are taken to defend your information. Examples include:
+ Notification
+ Security Certificate Disabled
+ Complete Remote Data Destruction
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Virus Protection Details:
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- Threats encountered
The number of virus or spyware attacks against your laptop.
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- Threats neutralized
The number of virus or spyware attacks we cleaned or quarantined.
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- Most Current Virus Definitions
Indicates that you have an up-to-date virus definition file.
If you see a caution alert ( ) your virus definition tables are not up-to-date.
NOTE:
This is most likely a result of your computer being off when the virus definition tables were being updated. If so, your laptop will automatically update itself shortly.
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Backup Details:
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- Last successful backup
Shows the number of days since your last complete backup.
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Help Desk Details:
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- Calls
The number of calls you made to NPC's 24/7 free support desk; and also return calls from our representatives to you.
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- Time
The number of minutes you spent on the phone with our support team.
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